March 17, 2022

ROI IN DIGITAL TRANSFORMATION

How interim management helped a healthcare provider overcome their fear of technology

The story of how an Interim Professional helped a healthcare provider adopt a digital transformation programme to propel its long-term growth strategy.

Digital transformation has crept up the agenda and is now a point of focal concern for independent health and social care leaders. When Tom joined this provider nearly 6 years ago, he faced some challenges that many are familiar with – a lack of money and a digital capability at least 10 years behind the curve. They realised their fear of embracing technology was holding them back.

Tom set himself the challenge to

Armed with this knowledge, he was able to set to work on devising a digital transformation strategy. This involved helping the organisation’s leadership understand the full potential of technology and demonstrate how this would benefit the organisation and the people they serve. The 10-year programme of work that Tom developed changed the organisation for the better and took them into a new world.

How did Tom get things done? Well, he took a number of incremental but fundamental steps to gain the confidence and trust of the leadership team. He ensured that the decision makers:

The new technology investments that were considered important for the future development of the organisation and underpin its growth were identified as:

This journey towards transformation was of course not without some considerable challenges along the way. Funding certainly was a significant issue, especially when almost always competing with very real frontline spending demands.

Tom wanted to ensure that work towards their goals were managed in a logical way, recorgnising that they could not do everything at once. Although there have been many financial and productivity ‘wins’ throughout the transformation programme, there are two good and quantifiable examples of benefits gained that stand out:

Although these and other cost benefits achieved by the transformation programme are enviable, Tom is very aware that digital transformation is not about new technology or IT systems. Technology is only an enabler. Real transformation success lies in people looking at processes and finding ways to do the things that need to be done, differently and smarter and using digital tools to help them.

This is an example where an Interim Manager can be hired on a project defined basis to deliver clear results. They bring the breadth of knowledge and the right skills to deliver a specific initiative, like the adoption of new digital technologies to improve the productivity of the workforce or help to digitise the services offered.

At Practicus, we have worked with some of the world’s leading organisations to provide them with interim management and interim digital managers with a wealth of experience and corss-functional expertise. Contact Andrew Vaux to find out more about Tom, and our services.


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About Practicus

Our purpose is to help people and their organisations navigate change. We take an integrated approach to change, combining robust change management and project management with subject matter expertise in strategy, technology, behaviour, data and operational efficiency.

Our services include Consulting, Recruiting and Advising.

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