Quality Assurance+ | Practicus Background Motorbike
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PracticusOn your side.

Quality Assurance+

We’ll work to make this your success story. We will obsessively manage delivery excellence against your full success criteria, not just against the contract deliverables.

  • We will use our Outcome Delivery Assurance Charter (ODAC)
  • We will bask in your success – we don’t try to claim the glory. If you succeed you’re more likely to hire us again and recommend us to others
  • We will address your needs rather than grow our team presence
  • Our priority will be working with you, not trying to build a relationship with your boss

QUALITY ASSURANCE BEYOND THE CONTRACT

The Practicus CSD will create and manage an Outcome Delivery Assurance Charter (ODAC) for each engagement.

The ODAC is a simple and serious commitment to meeting and exceeding your expectations. It defines how together we will measure performance to assess:

  • Our promises – We measure our delivery in relation to the key client focused dimensions of our Outcome Delivery Proposition and Promises; for example, the depth and quality of the domain knowledge we deploy on behalf of our clients
  • Client’s wider success – We measure our delivery against our clients wider definition of the successful delivery of their engagement;  for example, achieving outstanding Board/Exec Stakeholder management
  • NPS – We measure our clients likelihood of recommending us in the future and why – using the Net Promoter Score methodology

This will assist in ensuring the delivery of the desired business outcomes through the engagement, not just the contracted deliverables.

It also provides a tool for continuous improvement in all future engagements, enabling us to deliver to an even higher standard for you and work in true partnership.