October 4, 2019

How does Clinical Leadership and Engagement support the Delivery of Sustainable Change?

Date: Thursday 19th September 2019

Venue: The Caledonian Club, London

On Thursday 19th September, Practicus ran a roundtable discussion for CEOs, COOs and Senior Directors and Chief Nurses to focus on the challenges of delivering sustainable change from a clinical perspective. The event was well attended and chaired by Andrea O’Connell, Executive Director of Nursing.

Notably, Andrea recently worked across Suffolk transforming the way the system works to support adults at risk. She was instrumental in leading the development and implementation of a new Vision, Mission and Values as well as a Multi-agency Safeguarding Adults Framework that focuses on the adults at risk, prevention and local action.

Andrea has spent most of her career in the NHS. She was a Director of Nursing & Quality in a CCG before moving on to Executive-level projects and studying at the Institute for Healthcare Improvement in the USA.

WHAT IS GOOD CLINICAL LEADERSHIP AND ENGAGEMENT?

Andrea began the roundtable by asking, “In your experience, what makes good sustainable change?”

Views from around the table:

VISIBLE LEADERSHIP

EMPOWERING STAFF

EDUCATION OF CLINICIANS

Andrea summarised what good clinical care is based from the discussion. The main areas that came up were:

HOW CAN WE USE GOOD CLINICAL LEADERSHIP TO SUSTAIN CHANGE?

“We’ve talked about what is ‘good’ clinical leadership and engagement, and now we are going to discuss ‘how’ we can use this to sustain change.”

THE ELFT MODEL

“The East London NHS Foundation Trust (ELFT) has long been recognised as a centre of excellence for mental health care, innovation and improvement. It has been rated ‘outstanding’ by the CQC. Can we learn anything from their methods?”

PATIENT SELF-HELP

THE QI MODEL

GOOD WORKFORCE CULTURE

CONCLUSION

The main takeaway from the discussion was that the best way to generate good engagement to support change is to create the right culture so you can sustain your workforce. The right culture has to be driven from the top. It is also important to remember to empower the front-line staff to improve and, if staff are loyal, then we can sustain change long-term.

Our Chair asked the room what they will be taking away from the discussion to utilise in their own organisations:

Thank you to everyone that attended this roundtable discussion. If you would like more details, including an anonymised transcript, please contact emma.whiteley@practicus.com.

About Practicus

Practicus provides problem solving and recruitment. To find out more about the company, see here


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