Phil Self - Programme Manager - UK Business, FirstGroup Buses Ltd
Practicus has helped some of the biggest names in the Transport and Travel industry to successfully maximise profitability in a changing market.
Pressure on margins and increasingly astute customers has led to a challenging environment in which cost efficiency needs to be increased in parallel with customer service levels.
Our change practitioners have delivered business-critical transformation programmes to improve efficiency and customer service, including:
- Driving technology enabled change
- Franchise commitments
- Capital projects
- Designing loyalty programmes
- Product management and development
- Site turnaround and operational improvement
- Contact Centre transformation
We take the time to really get under the skin of the challenges you face, to fully understand your commercial and cultural values and aspirations. Our approach is proven to work. It saves our clients time and expense and, importantly, it minimises the risk of project failure.
Please contact us directly to speak to one of our sector specialists.
