Jacob was engaged by this Global insurance broker to set up a clearly-defined and cost-effective Target Operating Model (TOM) to support distribution and the market-facing divisions. He’d already successfully delivered a similar initiative in the past. What he discovered, after analysing the existing operation, was a lack of standard processes and a significant duplication of effort across departments.
Jacob worked with Local and Regional Managers, and produced hard facts and figures to present to the board alongside a proposal for a new TOM. His business case was successful, and he moved from analysis into delivery – where he re-engineered processes to deliver a standard set of working practices in Italy.
With workloads much better aligned to the most appropriate skill-set in that country, and Jacob’s work deemed a success, his TOM will shortly be rolled out across the remaining EMEA operations.
This left the EMEA Operations Programme Manager saying, “With his distinct experience in process reengineering and change implementation, Jacob was a valuable resource. Through his relentless drive, he managed to push his team’s performance far beyond their usual productivity levels. From the outset, Jacob won the hearts and minds of the operations staff and management, and articulated simply, the benefits of the transformation to them.”
The Head of EMEA Operations added, “Jacob was engaged in a programme to redefine the operating model and improve the efficiency of our European operations. He is excellent at building constructive relationships to facilitate work progressing at pace, and his content and structured approach has saved us a considerable amount of time and effort. I would both recommend and use him again if the need arose.”
