Johnson & Johnson is an organisation in a highly competitive global marketplace. Its leadership recognises that maintaining an advantage depends on the way it manages its talent. To increase capability across countries, it embarked on an ambitious international HR Transformation, engaging support from Practicus’s change practitioners to assist delivery.
Liza Kane was Head of Change & Communications for this programme in EMEA. Her focus was on leading the transformation in the initial countries, South Africa and Germany.“ This was about a fundamental shift in the way HR delivers services,” she says. “We set out to create greater ability to foster talent and deliver more flexible management across those countries. At the same time, we wanted to outsource some of the more administrative and transactional elements of HR to a third party specialist.”A fundamental shift in the way HR delivers servicesThis programme would see a fundamental cultural change to HR within the organisation, as well as considerable business process re-engineering and systems work to support day-to-day activities. For example, underpinning the transformation is a SAP HRIS system with global potential. This delivers new capabilities such as manager and employee-enabled self service.
Creating this consistent new approach to HR has meant maintaining the ability to cater for the unique operational requirements of each country and their legal frameworks. Liza and her colleagues have succeeded in creating a common way of working, bringing the HR community closer together, while delivering a HR business partnering model to meet unique operational needs. They have put in place the global platform for HR information and delivered new self-serve capabilities to employees and managers.
This was the feedback from the global HR transformation leadership team: “Practicus provided us with project and change management team members to support us during the EMEA HR Transformation programme. Practicus met our requirements and we would not hesitate to reach out again."
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