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Delivery Director Caroline Foster looks at the potential benefits that BPM can offer when implemented as part of a long-term strategy.

Business leaders are missing a trick with Business Process Re-engineering (BPR). You see it cropping up everywhere, yet it is rarely followed up with Business Process Management (BPM) as a long-term solution to continually improve processes for the benefit of the customer. This is a real shame, because it means that many businesses miss out on the lion’s share of benefits that BPR has to offer.

Instead, BPR is often brought in as a direct and short-term solution for improving costs and efficiencies around particular core activities. Once budgets are balanced and targets are hit, the exercise fizzles out. By incorporating a more strategic approach with BPM, organisations can protect and advance sources of competitive advantage, speed up growth by acquisition and enable a faster entrance into new markets. In fact, I’d go so far as to say that BPM is crucial for any business that wants to be both agile and robust. 

You can read the full article by downloading the pdf below.

Caroline FosterCaroline Foster
Delivery Director

Caroline is a Delivery Director with a diverse selection of skills built up over 28 years of experience in Financial Services. She has set up, managed and led a wide range of organisational change projects and programmes.