Delivery Director Caroline Foster looks at the potential benefits that BPM can offer when implemented as part of a long-term strategy.
Business leaders are missing a trick with Business Process Re-engineering (BPR). You see it cropping up everywhere, yet it is rarely followed up with Business Process Management (BPM) as a long-term solution to continually improve processes for the benefit of the customer. This is a real shame, because it means that many businesses miss out on the lion’s share of benefits that BPR has to offer.
Instead, BPR is often brought in as a direct and short-term solution for improving costs and efficiencies around particular core activities. Once budgets are balanced and targets are hit, the exercise fizzles out. By incorporating a more strategic approach with BPM, organisations can protect and advance sources of competitive advantage, speed up growth by acquisition and enable a faster entrance into new markets. In fact, I’d go so far as to say that BPM is crucial for any business that wants to be both agile and robust.
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Caroline is a Delivery Director with a diverse selection of skills built up over 28 years of experience in Financial Services. She has set up, managed and led a wide range of organisational change projects and programmes.